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The Wall Art Warehouse

Frequently Asked Questions

General

We exclusively licence all our artworks from reputable suppliers of licenced artwork, ensuring that artists are fairly paid for their work and their rights are protected. Our practices also can provide you peace of mind in knowing that your art is produced in accordance with copyright laws, protecting you from any legal claims.
Your artwork comes supplied with hanging materials, framed prints (10cm Mount, 5cm White Border) are fastened with hangers that allow for easy hanging. Framed canvas (and stretched canvas?) prints have an attached string that evenly distributes the weight of the canvas allowing for easy hanging.
In creating our collections we have endeavoured to collect and curate art of every style and theme, we have categorised our available artworks into categories. If you are looking for something special, please get in touch via our contact us page and we will do everything we can to help you find the perfect piece!
Our wall art pieces come in a variety of sizes, from small to extra large allowing for each piece to fit any space or size requirements. For individual piece sizing, please visit each product page which incldues all sizes currently avaliable for that artwork.

We currently offer 6 different framing styles for our prints. Our canvas prints are available in 3 options: Stretched Canvas, Framed Canvas and Canvas on Board.

 

Stretched canvas is a canvas print that is stretched over a stretcher frame bar with a gallery edge finish where the artwork is stretched over the edge.

 

Framed canvas is a stretched canvas that is then placed in a gallery or floating frame that frames the canvas to appear as if the canvas is 'floating' on the inside of the frame.

 

Canvas on board framed prints are canvas prints that are adhered to a board substrate, providing an affordable and lightweight canvas option in a variety of frames.

Our 10cm mount framed print behind glass features a print mounted behind a piece of mount board that is 10cm on each side adding protection and a stylish touch.

 

Our 5cm border prints are framed behind glass and have an extra 5cm of white paper edge, offering an affordable solution while allowing a break between the artwork and the frame.

 

Our framed poster prints are printed with a 2.5cm white border and shipped in a protective tube ready for you to mount and frame yourself, or to use as a poster.
Yes! We currently offer digital gift cards in a variety of denominations, from 50 dollars to 1000 dollars. If you are looking for a gift card with a specific value that is not listed, please get in touch with us via our contact page and we will create a custom gift card.
Yes! Our team of designers and art enthusiasts have many years of expierncing in helping people find the perfect artwork for them and would be delighted to help. Please contact us via our Styling Consult page and we will get back to you with some options tailored to your space and style!
At this time we do not currently have a retail space which you can visit in person. However, our entire collection is avaliable on our website for you to browse and explore.
If you have any custom requests, additions or modifications you wish to make, please get in touch with us via our Contact page, and we will work with you to bring your unique vision to life.
All of our artworks are proudly printed, framed and shipped from our Melbourne based factory by our expert team of printers and framers, ensuring that you get the best artwork as quick as possible.

Product Quality & Care

Our artworks are printed on archival quality paper and canvas from Australian suppliers, using the latest in printing technology to provide beautiful and the highest quality colour accurate prints.

While we use the best printers, paper and ink for our prints and try our hardest to have the web listings accurately reflect the printed artwork, differences in screens, lighting and other factors may cause colours in prints to look slightly different from how they appear on screen. Please keep this in mind when ordering and if you have any concerns with your prints please do not hesitate to contact us.

When hanging your artwork, please use the provided hanging equipment for the best results. We recommend hanging your artwork out of direct sunlight and in a dry temperate area away from excess humidity or moisture. 

Shipping, Delivery & Handling

Free! All our products come with free, fast express shipping within Australia, making sure that you can get your artwork into your space as soon as possible without worry or extra cost.
We aim to have your new wall art to you as soon as possible, so we begin manufacturing your piece as soon as we recieve the order. However, as our pieces are all custom made to order it may require up to 7 business days for your art to be dispatched, though you should generally expect it to be shipped out to you within 3-5 business days after the date you placed your order.
As a standard, we offer free express shipping within Australia!
For international orders, please reach out to us via our contact page before your order so we can provide you with a shipping quote.
We use a variety of couriers and parcel delivery services, including Australia Post and COPE Sensitive Freight, depending on the size, weight and volume of your order. We routeinly work with our shipping partners to ensure that your artworks arrive undamaged, safely and easily.
We are very sorry your order has arrived damaged! Please get in contact with us via our Replacements and Refund page to arrange a replacement or refund.
Our artworks are packaged with protective corner edges, plastic wrap and bubble wrap to make sure that they arrive to you safe and sound. Poster prints are dispatched in well sealed, reinforced poster tubes with protective paper to ensure they do not bend or get damaged in transit.

Orders & Payment

We accept a variety of payment methods including, credit and debit cards, Paypal and Afterpay. Our payment processor handles credit and debit payments securely, ensuring that your information stays private and secure.
Once your order has been dispatched you will receive an email with all your tracking information! You can also find shipping information in your account page.
If you want to change your order please contact us via our Contact page immediately, as our artworks are made-to-order and we begin production upon reciving orders. Requests for changes will be accomodated on a case by case basis based on change requested and how far along the order is in the production process.
If you wish to change cancel your order please get in contact with us via our Contact page immediately. As our art is made to order, depending on how far your order is in production we will do what we can to accomadate you. Cancelled orders may incur an administrative cancellation fee.

Returns & Refunds

Due to our products being custom and made to order, we are only able to offer a limited return policy of 7-days for change of mind. Change of mind returns will refunded in the form of non-expiring store credit that can be used to purchase other artworks from our store.

 

Change of mind returns must be returned in the original condition, with all packaging intact and as shipped. Customer is responsible for the return shipping costs.

 

For damaged products, please see the question below for further details.
We are very sorry your order has arrived damaged! Please get in contact with us via our Replacements and Refund page to arrange a replacement or refund.

Refunds issued for damaged artworks will be returned to the original form of payment.

Change of mind returns will be issued in the form of non expiring store credit.
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